Connection • Communication • Impact

The C.A Impact Series: Professional Development Programme has been created to support the people at the heart of the patient experience, helping C.As grow their confidence, communication, leadership, and impact within practice.

Delivered live by experienced Chiropractic Assistants and industry leaders, this six-part programme is designed around the real work you do every day in practice.

Whether you’re new to the role or have years of experience, this programme will give you practical tools, meaningful connection, and a deeper understanding of the impact you have in shaping patient care and practice culture.

Included in the Programme

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Six live monthly workshops

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Practical tools and strategies to apply immediately

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Access to workshop recordings

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Connection with a global CA community through AXIS

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Ongoing resources and support

Meet Our Facilitators

Tamara Ramsay

Tamara Ramsay has over 15 years of experience as a Chiropractic Assistant, playing a key role in patient experience and practice culture as the “Director of Wow.” Now co-owner of a family-focused chiropractic practice in Pukekohe, she is passionate about the important role Chiropractic Assistants play in shaping patient journeys and contributing to both practice success and community wellbeing.

Jayme Hall

Co-owner of Burnaby Chiropractic, Jayme brings extensive experience in patient care and community leadership to his role as a Chiropractic Assistant. Passionate about patient experience and practice culture, he focuses on building strong relationships, fostering connection, and supporting teams to create welcoming, people-centred environments through authentic communication and meaningful touchpoints.

Shayna Innes

Shayna brings a strong healthcare background to her role as a Chiropractic Assistant, with over 20 years of experience in the pharmaceutical industry across diverse settings. Now part of the team at Proactive Chiropractic Care, she is passionate about supporting patient experiences and mentoring others in the profession. Drawing from her own journey as a chiropractic patient, Shayna is committed to helping individuals grow and thrive, both within the practice and the wider community.

With special guest facilitators:

Vikki Kelly

Vikki brings over 30 years of experience with a background spanning practice, CA training, and work with the New Zealand College of Chiropractic. Passionate about the impact CAs have on patient experience and practice culture, she focuses on helping teams recognise their value in shaping how patients feel, strengthening connection, and supporting high-performing chiropractic practices.

Heidi Haavik

Heidi is Vice President and Dean of Research at the New Zealand College of Chiropractic, founder of Haavik Research, and author of the bestselling book The Reality Check. A chiropractor with a PhD in human neurophysiology, Heidi is one of the world’s most sought-after chiropractic speakers. She translates complex science into practical tools that help chiropractors grow their practices and educate patients about the power of chiropractic care.

What You’ll Explore

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Module 1: Foundations + The C.A Role

Explore the foundations of the Chiropractic Assistant role, service excellence, chiropractic philosophy, and how intentional interactions create trust and connection within practice.

Date: 30 June, 12.00pm NZT

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Module 2: The Patient Journey + Systems that Create Connection

Learn how intentional systems and patient touchpoints support trust, clarity, retention, and lifelong family care.

Date: 28 July, 1.00pm NZT

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Module 3: From Research to Reception: Communicating the Science of Chiropractic

Discover how to confidently communicate chiropractic concepts and neuroscience in ways patients can easily understand and connect with.

Date: 25 August, 12.00pm NZT

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Module 4: Communications Mastery: Translating Science into Everyday Conversations

Build confidence in everyday patient communication, including recalls, referrals, difficult conversations, and retention-focused interactions.

Date: 29 September, 12.00pm NZT

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Module 5: Metrics and Systems

Understand the systems, structures, and metrics that help practices create consistency, improve retention, and support sustainable growth.

Date: 27 October, 12.00pm NZT

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Module 6: The High Impact Chiropractic Assistant

Step into leadership, self-awareness, and personal growth as you integrate the programme learning into your everyday role and future career pathway.

Date: 24 November, 12.00pm NZT

All workshops are hosted through AXIS by NZCC.

By the End of This Programme, You’ll Be Able To:

Confidently communicate chiropractic concepts in simple, everyday language
Create stronger patient connections through intentional, values-based communication
Understand the key touchpoints that shape trust, retention, and long-term care
Apply systems and processes that improve practice flow and consistency
Navigate patient conversations with greater confidence and professionalism
Support recalls, referrals, reactivations, and patient engagement strategies
Understand the operational metrics and systems that support thriving practices
Step into your role as a high-impact Chiropractic Assistant with greater leadership, self-awareness, and confidence

More than anything, this programme is designed to help you recognise the influence you have every single day through the way you communicate, connect, and contribute to the patient experience.

Registrations for the 2026 C.A Impact Series have now closed. Thank you to everyone who joined us for this year’s programme. If you’d like to join the next cohort, register your interest below and we’ll keep you updated on the 2027 programme.

Register your interest for the 2027 series

AXIS

All workshops are hosted through AXIS by NZCC, a global platform designed to connect the chiropractic profession through learning, resources, community, and collaboration.

AXIS brings together alumni, students, Chiropractic Assistants, Practice Managers, faculty, and the wider chiropractic community in one connected space.

If you haven’t joined AXIS yet, it’s free and easy to get started.

Join the AXIS Community

Frequently Asked Questions

Who is this programme for?

This programme is designed for Chiropractic Assistants, Practice Managers, and front-of-house team members working within chiropractic practices looking to build on their professional skills, whether you’re brand new to the role or have years of experience.

Do I need previous chiropractic training or qualifications?

No prior qualifications are required. The programme is designed to support practical learning and confidence-building within the C.A role.

How are the workshops delivered?

All modules are delivered live online through AXIS (the NZCC engagement platform), making it easy to join from anywhere in the world.

What time are the workshops?

The workshops run the last Tuesday of each month for 6 months, starting on 30 June 2026

What if I can’t attend a live session?

All workshops are recorded, so you’ll still be able to access the content in your own time.

How long is the programme?

The programme runs across six monthly modules from June to November 2026.

Will I receive resources or tools to use in practice?

Yes. Each session includes practical tools, strategies, and resources designed to be applied immediately within your practice environment.

Can multiple team members from the same practice join?

Yes. Practices that access the programme through eligible NZCC Membership Programme tiers can include multiple Chiropractic Assistants from their team from as little as $50 NZD per month.